Privacy Policy

1. Introduction

Chatverce is a communication-management platform for businesses to manage WhatsApp and Instagram messages. It is a product of Sihari Labs Private Limited, a company incorporated in India.

In this Privacy Policy (“Policy”), “we,” “us,” or “our” refer to Sihari Labs Private Limited, and “you” or “user” refers to any individual or entity who accesses or uses Chatverce.

This Policy explains how we collect, use, disclose, store, and protect your information. By using our platform or services, you agree to the practices described here. If you do not agree, please refrain from using Chatverce.

2. Definitions

Personal Information (PI): Information that can identify a natural person, directly or indirectly. Examples include name, email address, phone number, IP address, and device identifiers.
Sensitive Personal Data or Information (SPDI): Includes passwords, financial information, health information, biometric data, etc., as defined under Indian laws.
Processing: Any operation performed on personal data, such as collection, storage, use, disclosure, or deletion.

3. Information We Collect

Account Information: When you create a Chatverce account, we collect your name, business name, email address, phone number, and login credentials. We may also collect information relating to your connected WhatsApp or Instagram accounts.
Usage and Communications Data: We process the messages sent and received through Chatverce to deliver and manage communications. Metadata such as timestamps, contacts, IP addresses, and device details may also be collected.
Payment Information: For paid plans, we collect billing details (processed by third-party payment processors). We do not store credit card details.
Support Data: When you contact our support team, we collect necessary details to resolve your queries.
Cookies and Tracking Technologies: Our website uses cookies and similar technologies for functionality, analytics, and personalisation.

4. Legal Basis and Purpose of Processing

We process personal data for the following purposes:

Service Delivery: To provide and operate the Chatverce platform.
Service Improvement: To analyze usage patterns, fix issues, and improve functionality.
Marketing & Updates: To send updates or promotional material (opt-out available).
Compliance: To meet legal obligations, resolve disputes, and enforce agreements.

Sensitive personal data is processed only with explicit consent and when necessary.

5. Consent, Choice and User Rights

Users have the right to:

Access their data.
Request corrections.
Withdraw consent.
Request deletion of their data when it is no longer required.

To exercise these rights, contact us at the details provided below.

6. Sharing and Disclosure

We do not sell personal data. Data may be shared only with:

Service Providers: For hosting, payment processing, and analytics (with confidentiality obligations).
Business Transfers: In case of mergers, acquisitions, or restructuring.
Legal Requirements: When required by law, regulation, or court order.
Affiliates/Partners: Only when necessary and under strict confidentiality.

7. International Data Transfers

Chatverce may process data on servers located outside India. All cross-border transfers will comply with applicable Indian data protection laws.

8. Data Security and Retention

We implement administrative, technical, and physical safeguards to protect your data (encryption, access controls, secure practices).
Data is retained only as long as necessary for stated purposes or legal compliance. Once no longer required, data is securely deleted or anonymised.

9. Children’s Privacy

Chatverce is intended for businesses and not directed at children under 18. We do not knowingly collect data from minors.

10. Updates to the Policy

We may update this Policy from time to time. Material changes will be communicated via email or website notice. Continued use of Chatverce after updates constitutes acceptance.

11. Grievance Officer and Contact Information

As per Indian laws, we have appointed a Grievance Officer:

Name: Subhash Kushwaha
Designation: Grievance Officer / Data Protection Officer
Email: admin@siharilabs.com
Postal Address: Sihari Labs Private Limited, Jhansi Nagar Nigam Premises, near Elite Chauraha, Civil Lines, Jhansi, Uttar Pradesh 284002, India
Phone: +91-8920412433

12. Governing Law and Dispute Resolution

This Policy is governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Jhansi district, Uttar Pradesh, India.